Frequently Asked Questions

How much does delivery cost for Christmas?
Christmas Deliveries
How long will it take for my order to arrive?
How does my jewellery arrive?
Can I purchase goods and send them to someone as a gift?
Can you deliver to a P. O. Box address?
Can you deliver to an Australia Post Parcel Locker?
How do I know what the status is of my order?
Can I have goods sent to an overseas address?
What do I do if the item is damaged when it arrives?
Can the parcel be left on my door step if I am not home?

Sorry, no. We operate a secure order process from start to finish, using Australia Post, and all our deliveries are based on obtaining a signature at the time of delivery. Australia Post will not leave a parcel at your doorstep if no one is able to sign for it.

Due to COVID-19 Australia Post have changed their signature deliveries, click here for new details. We do not recommend that you have your parcel left in a safe place if you are not at home, we are not liable for missing parcels with Australia Post. If you are not at home to receive your delivery please have it returned to the Post Office for collection. Alternatively, Australia Post have a FREE 24/7 Parcel Locker option, we highly recommend this delivery option during the COVID-19 period, please click here for further information.

Why is my order delayed?