Frequently Asked Questions

Gift Cards

What is a Prouds the Jewellers Gift Card?

The Prouds the Jewellers Gift Card is a pre-paid card. The available amount to spend is limited to the amount placed on the card, initially at the time of purchasing. A Prouds the Jewellers Gift Card is more convenient and more exciting than giving cash.

Is the Prouds the Jewellers Gift Card like a credit card?

No, the available amount to spend is limited to the amount placed on the card. It does not have a line of credit.

Are Prouds The Jewellers Gift Cards sold in specific denominations?

Gift Cards can be purchased in any denomination by visiting your nearest Prouds the Jewellers store.

Gift Cards are not currently available for sale via this website, however, when we start selling Gift Cards online, the following will apply: "If you are purchasing a Gift Card online there is a maximum value of $200, available in $50, $100 and $200 denominations. If you require more than $200, or another amount not available online, you can make a Gift Card purchase in store." 

Where can I purchase a Prouds the Jewellers Gift Card?

Prouds the Jewellers Gift Cards may be purchased in any of our stores. Click here for Store Locations.

Can a Prouds The Jewellers Gift Card be used immediately after purchasing?

Once purchased, a Prouds the Jewellers Gift Card can be used immediately.

Gift Cards are not currently available for purchase via this website. Please visit your nearest Prouds store to purchase a Gift Card.

Does my Prouds the Jewellers Gift Card expire?

Yes it does. A Prouds the Jewellers Gift Card is valid for use for 18 months from the date of purchase or until the Expiry Date noted on the Card, whichever is earlier.

Can I redeem my Prouds the Jewellers Gift Card for cash?

No. Your Prouds the Jewellers Gift Card may be redeemed for Prouds the Jewellers products and services only.

Gift Cards are not currently available for purchase via this website. Please visit your nearest Prouds store to purchase a Gift Card.

Can I return a product that was purchased using a Prouds the Jewellers Gift card?

Yes, as long as you provide the Prouds the Jewellers receipt or Exchange Card within 28 days of purchase AND the goods must be in an unworn and new condition.

We will then credit you with a new Prouds The Jewellers Gift Card.

In the unlikely event that a product is faulty, we will meet our obligations under Australian Consumer Law to provide a remedy.

What is the cost of purchasing a Prouds the Jewellers Gift Card?

The only cost to you, when purchasing a Gift Card in-store, is the amount you choose to place on the Gift Card.

Gift Cards are not currently available for purchase via this website. Please visit your nearest Prouds store to purchase a Gift Card.

What is the return policy on a Prouds the Jewellers Gift Card?

Prouds the Jewellers Gift Cards are not refundable and cannot be redeemed for cash. Gift Cards can only be used to purchase products and services at any Prouds the Jewellers store nationwide.

Can I use more than one Prouds the Jewellers Gift Card to make a purchase?

Yes. You can use multiple Gift Cards to make a purchase and you can also combine a Gift Card redemption with other forms of payment (e.g. cash or EFTPOS).

Gift Cards are not currently available for purchase via this website. Please visit your nearest Prouds store to purchase a Gift Card.

Do I have to spend the exact amount on my Prouds the Jewellers Gift Card?

Your Gift Card may be used to make purchases up to the available amount to spend, and any unused amount will remain as a credit balance on the Card.

If you wish to make a purchase for an amount that exceeds the available amount to spend, you simply need to pay the excess using another payment method.

Who do I contact with questions about a Prouds the Jewellers Gift Card?

You may visit one of our stores or email us on and we will gladly answer any questions you may have during normal office hours.

Can I Buy a Gift Card Online?

Unfortunately, we are not currently able to sell or redeem gift cards online, however, we do hope to offer this service in the future.


What benefits do I receive if I become a member?

You will get an email notice of sales, specials and promotions, catalogue releases and special birthday treats (make sure we have your month of birth!).

How do I become a member?

It's easy to become a member by simply entering your details online.  Click here  to create your membership account.

How do I change my details?

By changing your details on-line or instore.

Can I still be a member and not receive emails?

Yes you can, when you sign up just unclick the tick at the bottom of the page when you sign up, or you can click the unsubscribe link on any email you receive from Prouds The Jewellers.

What if I no longer wish to be a member?

You can easily unsubscribe by clicking on the unsubscribe link at the bottom of any of our emails.

Do you pass my details onto anyone else?

Your privacy is important to us. The details you provide us will be held confidentially, and may be used to send offers we think may be of interest to you. You may email us at to change your details or to be removed from our emailing list.

Delivery & Shipping

Can I purchase goods and send them to someone as a gift?

Yes. Simply enter a message for the gift card along with the gift recipients name and delivery address and we'll do the rest.

How do I know what the status is of my order?

Once we have received your order, we will email confirmation to you. Then once your order is picked and ready for dispatch, we will email you with a track and trace number.

Can I have goods sent to an overseas address?

We do not currently dispatch orders to addresses outside of Australia.

How long will it take for my order to arrive?

You order will be dispatched within 1-3 working days and delivery is based on your location and choice of delivery terms.

What do I do if the item is damaged when it arrives?

At Prouds The Jewellers, product is carefully checked and securely packaged before leaving our Distribution Centre, however in the unfortunate instance that item(s) are damaged in transit, simply follow this process: Return the product(s) within 14 days from the date of dispatch.

If returning an item to a store, please take the item along with your packing slip or invoice and our team will work with you to find a remedy.

Alternatively, you can complete the "Returns” section along the bottom of the invoice (including the reason for return) and include it with the product(s) you are returning. 

Return product(s) to Prouds the Jewellers Distribution Centre: 

Prouds The Jewellers, 
Web-store returns
PO Box 157
Summer Hill NSW 2130

Can the parcel be left on my door step if I am not home?

Sorry, no.  We operate a secure order process from start to finish, using Australia Post, and all our deliveries are based on obtaining a signature at the time of delivery.  Australia Post will not leave a parcel at your doorstep if no one is able to sign for it.

Why is my order delayed?

Our friendly staff will ensure that your order will not be delayed. Your order may be delayed if the item requires re-sizing please allow 2-3 days on top of our delivery frame.Your order may be subject to a delay if placed prior to a public holiday. Please allow an additional two days for orders placed in this time,on top of normal delivery times specified. If you have any queries please contact customer service.

You can check the status of your order once you have received the shipping notification please click on the following link and enter your tracking number.

Online Store

What paperwork is included when sending goods to a gift recipient?

A packing slip is included, however no prices are visible on the packing slip.

What credit cards do you accept?

Prouds The Jewellers accepts Visa, Mastercard and American Express for online purchases.

What if I cannot find what I am looking for?

Use the search box to type in a key word for the items your are looking for or alternatively contact your local store.

How do I find out more information about a product?

Please phone or visit your local Prouds The Jewellers store. Alternatively you can email us at

Do you provide a gift exchange service?

Yes. The gift recipient may exchange goods at any of our stores within 14 days of purchase. The packing slip will need to be provided and the goods must be in their original packaging and condition.

Do you keep a history of my orders and if my details change is this history lost?

Yes we maintain a history of your orders and your details will not be lost should your details change i.e. email address. Please email

What if I receive the wrong item?

If you have received a different item to the one you have ordered please email and one of our friendly Team members will be in contact shortly. Please include your contact details on the email.

I cannot process my order online?

If you are having trouble placing your order online, or have any questions our friendly staff are here to help. Please email and a staff member will be in contact shortly.

Why is my card being declined?

There may be a problem with your financial institution. Please contact them to verify the issue. You may also try using another card to process your order. If all else fails please email our friendly staff with all your contact details at and we will be in contact shortly.

How do i know if my order has been placed?

Once you have completed payment on our website and it has been cleared you will receive a confirmation email. If an order has been placed and payment has been made but no email has been received. Please email with your contact details.

How do I start my own Wish List?

It's easy. once you see an item on our website please click the add to wish list icon, this item will be saved for you next time you visit our website. You may also drop a hint to tell someone special what you like. All you have to do is enter their First name & email address and we will do the rest for you.

If you would like to remove an item from your wish list simply click on the remove icon, and this item will not appear on your list.

Are items in my Wish List reserved?

No unfortunately they are not and they can sell out at any time. to make sure you are not disappointed add it to your cart.

Do you re-size rings?

Yes we do depending on the style and setting, please visit our friendly staff in store and they will help determine what size and the costs will be. All of our rings are ordered in a size "O" unless stated otherwise on our website. if a ring does not indicate a size please email

Pricing Policy

What is Prouds the Jewellers' pricing policy?

At Prouds, our mission is to provide maximum value for our customer's dollar. We search the world to bring you the best collection of jewellery and watches at competitive prices.

All savings shown on this website, in our catalogues and in our stores are relative to our normal ticketed prices for the item(s) when it(they) are not on sale. Few or no sales may have been made at the normal ticketed price, but the product will have been displayed and offered for sale at the "was" or "were" price for a reasonable period prior to the offer period.