Frequently Asked Questions
A Prouds the Jewellers Gift Card is a pre-paid stored value card. The available amount to spend is limited to the amount placed on the card, initially at the time of purchasing. A Prouds the Jewellers Gift Card is more convenient and more exciting than giving cash.
No, the available amount to spend is limited to the amount placed on the card less any value that has been redeemed. It does not have a line of credit.
Gift Cards can be purchased in any denomination by visiting your nearest Prouds the Jewellers store, however, if you are purchasing a Gift Card online there is a minimum value of $20 and a maximum value of $200. If you require a value over $200 you can make a Gift Card purchase in store.
Prouds the Jewellers Gift Cards may be purchased in any of our stores. Click here for Store Locations.
Electronic Gift Cards can be purchased online and will be emailed to you, as the purchaser, or directly to the Gift Card recipient.
Once received, a Prouds the Jewellers Gift Card can be used immediately.
Yes it does. A Prouds the Jewellers Gift Card sold prior to 31st March 2018 is valid for 18 months from the date of purchase and Gift Cards sold on or after 31st March 2018 are valid for use for 36 months from the date of purchase.
No. Your Prouds the Jewellers Gift Card may be redeemed for products and services only.
Yes, as long as you provide the Prouds the Jewellers receipt or Exchange Card within 30 days of purchase AND the goods must be in an unworn and new condition.
We will then credit you with a new Prouds The Jewellers Gift Card.
In the unlikely event that a product is faulty, we will meet our obligations under Australian Consumer Law to provide a remedy.
The only cost to you is the amount you choose to place on the Gift Card.
Prouds the Jewellers accepts Visa, Mastercard and American Express for online egift card purchases.
Prouds the Jewellers Gift Cards are not refundable and cannot be redeemed for cash. Gift Cards can only be used to purchase products and services.
You can check your Gift Card balance anytime by visiting us in-store or online via the Gift Card Balance tab in the footer.
Your Gift Card may be used to make purchases up to the available amount to spend, and any unused amount will remain as a credit balance on the Card.
If you wish to make a purchase for an amount that exceeds the available amount to spend, you simply need to pay the excess using another payment method.
You may visit one of our stores or email us on email@example.com and we will gladly answer any questions you may have during normal office hours.
Yes, we can include a short message with your card when we send it directly to your chosen recipient. You can advise us of your message during check-out for online orders, or when you call us for telephone orders.
Yes. You can create and send your own Prouds electronic Gift Card (eGift Card). Refer Gift Cards tab on the menu bar to place the order.
Choose to print or email your eGift Card and then add a personal message.
You can send eGift Cards now or schedule for another specified date. Alternatively, you can select print and hand deliver!
Recipients have three years to use their eGift card. The eGift card can be used all at once or for multiple purchases online or instore.
Your email may have been sent to your junk or spam files or perhaps you placed the order using a different email address, please check these files first. If that proves to be unsuccessful then please email our friendly customer service team on firstname.lastname@example.org
Use the search box to type in a key word for the items your are looking for or alternatively contact your local store, click here for a list of stores.
A packing slip is included, however no prices are visible on the packing slip.
Please phone or visit your local Prouds The Jewellers store. Alternatively you can email us at email@example.com
Yes. The gift recipient may exchange goods at any of our stores within 30 days of purchase. The packing slip will need to be provided and the goods must be in their original packaging and condition.
Each of the products in the catalogue have 7 digit code next to them, type this in the search field and the item you are looking for will appear. If it does not appear this could be due to the item being sold out. For further assistance please contact your local Prouds The Jewellers store during business hours. Click here for store locations.
Yes we maintain a history of your orders and your details will not be lost should your details change i.e. email address. Please email firstname.lastname@example.org
At Prouds The Jewellers, we proudly stand behind our product and have done so for over 100 years. Customer satisfaction is important to us! If you are not satisfied with your purchase, please click here to view our returns policy and procedure.
If you have received a different item to the one you have ordered please email email@example.com and one of our friendly Team members will be in contact shortly. Please include your contact details on the email.
If you are having trouble placing your order online, or have any questions our friendly staff are here to help. Please email firstname.lastname@example.org and a staff member will be in contact shortly.
There may be a problem with your financial institution. Please contact them to verify the issue. You may also try using another card to process your order. If all else fails please email our friendly staff with all your contact details at email@example.com and we will be in contact shortly.
Once you have completed payment on our website and it has been cleared you will receive a confirmation of receipt email. If an order has been placed and payment has been made but no email has been received please firstly check your junk mail file then email firstname.lastname@example.org with your contact details.
It's easy, once you see an item on our website please click the add to wish list icon, this item will be saved for you next time you visit our website. You may also drop a hint to tell someone special what you like. All you have to do is enter their First name & email address and we will do the rest for you.
If you would like to remove an item from your wish list simply click on the remove icon, and this item will not appear on your list.
No unfortunately they are not and they can sell out at any time. To make sure you are not disappointed add it to your cart and checkout.
No unfortunately they are not and they can sell out at any time. To make sure you are not disappointed we recommend you checkout once you are comfortable with your selection.
Prouds The Jewellers accepts Visa, Mastercard and American Express for online purchases.
Yes we do depending on the style and setting, all ring re-sizing requests are actioned through our stores only, please visit our friendly staff in store and they will help determine what size and what the costs will be. All of our rings are ordered in a size "O" unless stated otherwise on our website. If a ring does not indicate a size please email email@example.com
At Prouds, our mission is to provide maximum value for our customer's dollar. We search the world to bring you the best collection of jewellery and watches at competitive prices.
All savings shown on this website, in our catalogues and in our stores are relative to our normal ticketed prices for the item(s) when it(they) are not on sale. Few or no sales may have been made at the normal ticketed price, but the product will have been displayed and offered for sale at the "was" or "were" price for a reasonable period prior to the offer period.
Prouds The Jewellers reserves the right to alter or correct prices without notice if necessary. If this occurs after you have placed an online order we will contact you prior to processing your order to ascertain whether you still wish to purchase the affected products at the correct price.
A late payment fee will be charged by Afterpay if you fail to make a payment. A further late payment fee will be added seven days later if the payment is still unpaid.
Visit www.afterpay.com.au/terms to see Afterpay terms and conditions.
Once your order has been placed an email will be sent advising the order has been successfully placed, this email will also advise of the approximate dispatch time. When your order is dispatched you will be emailed with your individual tracking number.
Your parcel can be tracked via the Australia Post website - www.auspost.com.au/parcels-mail/track.html#/track
No, you can make purchases for delivery to Australian postal addresses only. We do not dispatch orders to addresses outside of Australia.
At Prouds The Jewellers, product is carefully checked and securely packaged before leaving our Distribution Centre, however in the unfortunate instance that an item or items are damaged in transit you will be able to return the item(s) to any of our stores or online, please refer our returns policy first to ensure you have the correct paperwork and understand the procedure. Please click here for our returns policy.
Alternatively, please contact our Customer Service department on firstname.lastname@example.org and our friendly staff will assist and advise you further.
THE DATE FOR PRE-CHRISTMAS AUSTRALIA POST STANDARD DELIVERY HAS NOW PASSED (REFER BELOW). WE WILL CONTINUE TO PROCESS ALL WEB ORDERS WITHIN 24 HOURS (BUSINESS HOURS) AND THEY WILL BE DISPATCHED FROM OUR SUMMER HILL (SYDNEY) WAREHOUSE WHICH MEANS SOME ORDERS WILL STILL REACH CERTAIN SUBURBS BEFORE CHRISTMAS. WE WILL LEAVE THIS TO OUR CUSTOMERS DISCRETION
For delivery to the following areas orders must be placed by midnight Monday 16th December for delivery prior to Christmas:
ACT - Canberra Metro NSW - Sydney Metro QLD - Brisbane Metro VIC - Melbourne Metro
For delivery to the following areas orders must be placed by midnight Monday 9th December for delivery prior to Christmas:
ACT - Region QLD - Region NT- Metro & Regional SA - Metro & Regional TAS - Metro & Regional VIC - Region WA - Metro & Region
If your location is remote regional please visit Australia Posts website to see estimated times for your location from Summer Hill, NSW 2130 prior to placing an order with us for Christmas gifts.
Please note that most of our stores are open on Christmas Eve and Boxing Day, check your local store for details.
Online Gift cards are available for emailing 24 hours.