This policy sets out how Prouds Jewellers Pty Ltd ACN 073 053 253 trading as ("Company") collects, uses and discloses your personal information and your credit related information.
While the Privacy Act uses a variety of terms to refer to the personal information and consumer-credit related information, we refer to such information as 'personal information'.
When you engage Company to provide you with any goods or services or communicate with Company through email, by telephone, in writing, or use any of Company's other services, including Company's websites, you agree to the use and disclosure of your personal information in the manner described in this policy.
Company collects personal information, such as:
Company will generally collect and use your personal information for the primary purpose of:
Where you apply for a particular product or service through this web site the application form may contain special consents concerning the use of your information. If you give this consent, which will usually be required before the application can proceed, we may use your information as you have permitted and also for the above purposes.
Personal information is only collected:
Company takes reasonable steps to ensure that you are aware of:
Company may disclose your personal information:
Where you have applied for credit with Company, or credit has been provided to you by Company, we may use or disclose your personal information:
Company does not disclose your personal information for any secondary purposes unless your consent has been given or as required by law.
Company will not sell or license any personal information that it collects from you.
We reserve the right to transfer information in connection with the sale of all or part of our business or assets. Furthermore, we are not responsible for any breach of security or for any actions of any third parties that receive your information from a source other than us. We also link to a wide variety of other web sites that contain advertisements of third parties. We are not responsible for their privacy policies or how they treat information about their users
Company takes reasonable steps to ensure your personal information is accurate, complete and up-to-date by updating its records whenever correct changes to the information come to its attention.
If you believe your information is incorrect, incomplete or not current, you can request that we update this information by contacting our Privacy Officer.
To contact our Privacy Officer please see contact details below in paragraph 13.
Company will correct information it has about you if it discovers, or you are able to show to a reasonable standard, the information is incorrect. If you seek correction and Company disagrees that the information is incorrect, Company will provide you with its reasons for taking that view.
Company disregards information that seems likely to be inaccurate or out-of-date by reason of the time that has elapsed since it was collected or by reason of any other information in its possession.
As with most websites, when you visit Company website or use an application on Company website, Company may record anonymous information such as IP address, time, date, referring URL, pages accessed and documents downloaded type of browser and operating system.
Company also uses "cookies". A cookie is a small file that stays on your computer until, depending on whether it is a sessional or persistent cookie, you turn your computer off or it expires. Cookies may collect and store your personal information. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use Company website, but the website may be limited in the use of some of the features.
Company may hold your information in physical form or in electronic form on our systems or the systems of our service providers. Company takes all reasonable steps to protect your security when using its websites but you should be aware that no transmission of information to and from websites is ever totally secure. Company protects your personal information from misuse or loss by restricting access to the information in electronic format, and by appropriate physical and communications security. Any data destroyed is disposed of in a manner that protects the privacy of information in an appropriate manner.
Company acknowledges that you have a general right of access to information concerning you, and to have inaccurate information corrected. You are able to access the personal information we hold about you by contacting our Privacy Officer. To contact our Privacy Officer please see contact details below. If access is refused to your information, we will give you a notice explaining our decision to the extent practicable and your options.
Company takes all reasonable steps to ensure that all unsolicited information is destroyed immediately.
Company allows you the option not to identify yourself when dealing with it, only where practicable.
Your personal information will not be processed by, or disclosed to employees, representatives, or other third parties operating outside of Australia.
However, in the event that Company does disclose your personal information to an overseas recipient, Company will take reasonable steps, in the circumstances, before such disclosure is made to ensure that the overseas recipient does not breach privacy laws in relation to your personal information ('the Required Steps').
The Required Steps do not apply if you consent to the disclosure of your personal information to an overseas recipient. By supplying your personal information to Company, you consent to the disclosure of your personal information to an overseas recipient and agree that the Required Steps do not apply.
If you consent to the disclosure of your personal information to an overseas recipient, the overseas recipient will not be accountable under the Privacy Act, and you will not be able to seek redress for breaches under the Privacy Act.
We acknowledge that you have a general right to ensure your personal information and your credit related information is accurate and up-to-date as well as the general right of access to information concerning you, and to have inaccurate information corrected. If you have reason to believe that we have not complied with our obligations relating to your information or the Privacy Act, please refer any complaint to queries to our Privacy Officer (details below).
We will ensure your complaint is handled by our Privacy Officer in an appropriate and reasonable manner. A written notice of our decision regarding your complaint will be provided to you.
If you have any questions or concerns about how we handle your personal information or our privacy commitments, please refer any queries or complaints to our:
More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au.
At Prouds, our mission is to provide maximum value for our customer's dollar. We search the world to bring you the best collection of jewellery, watches and giftware at competitive prices.
All savings shown on this website, in our catalogues and in our stores are relative to our normal ticketed prices for the item(s) when it(they) are not on sale. Few or no sales may have been made at the normal ticketed price, but the product will have been displayed and offered for sale at the "was" or "were" price for a reasonable period prior to the offer period.
At Prouds The Jewellers, we stand by the quality of our product. Your satisfaction is important to us.
If any goods are faulty we will meet our statutory obligations to provide a remedy, however, Prouds The Jewellers is not required to provide a refund if you change your mind about a particular purchase, so please choose carefully.
If you've made a purchase from our website and need to return the product, we will exchange the item for a Prouds The Jewellers gift card if returned within 14 days of purchase. The goods must be in an unworn and new condition. Please use one of the following return methods:
Return to Store:
Return to our Distribution Centre:
Upon receiving the product, we will take the required action which includes thorough testing of the goods to ensure that the item has not be altered or tampered with in any way.
Please also note: