Frequently Asked Questions

How much does delivery cost for Christmas?
Christmas Deliveries
How long will it take for my order to arrive?
How does my jewellery arrive?
Can I purchase goods and send them to someone as a gift?
Can you deliver to a P. O. Box address?
Can you deliver to an Australia Post Parcel Locker?
How do I know what the status is of my order?

Once your order has been placed an email will be sent advising the order has been successfully placed, this email will also advise of the approximate dispatch time. When your order is dispatched you will be emailed with your individual tracking number.

Your parcel can be tracked via the Australia Post website - www.auspost.com.au/parcels-mail/track.html#/track

Can I have goods sent to an overseas address?
What do I do if the item is damaged when it arrives?
Can the parcel be left on my door step if I am not home?
Why is my order delayed?