Frequently Asked Questions

How long will it take for my order to arrive?
How much does delivery cost?
How does my jewellery arrive?
Every purchase from Prouds The Jewellers online website comes packaged in a Prouds The Jewellers presentation box. Perfect for a gift or a treat for yourself.
Can I purchase goods and send them to someone as a gift?
Can you deliver to a P. O. Box address?
Can you deliver to an Australia Post Parcel Locker?
How do I know what the status is of my order?
Can I have goods sent to an overseas address?
What do I do if the item is damaged when it arrives?
Can the parcel be left on my door step if I am not home?
Why is my order delayed?