Frequently Asked Questions

How long will it take for my order to arrive?
How much does delivery cost?

We offer free standard delivery within Australia for all orders of $90 or over. Orders under $90 will be charged a flat fee of $9.95 for standard delivery. We charge $14.95 for all Express Post deliveries.

This amount (if applicable) will be shown on your order summary during the check-out process.

All parcels are dispatched from Sydney, Australia.

How does my jewellery arrive?
Can I purchase goods and send them to someone as a gift?
Can you deliver to a P. O. Box address?
Can you deliver to an Australia Post Parcel Locker?
How do I know what the status is of my order?
Can I have goods sent to an overseas address?
What do I do if the item is damaged when it arrives?
Can the parcel be left on my door step if I am not home?
Why is my order delayed?