Frequently Asked Questions

What is the Plan?
What is Covered in the Plan?
Can I Purchase a Jewellery Care Plan Online?

We are not able to arrange for the purchase of a Jewellery Care Plan to be carried out via our online store. Should you wish to purchase a Jewellery Care Plan for an item purchased online, please visit your local Prouds store within two (2) weeks from the date of delivery to arrange the purchase. In order to purchase the Jewellery Care Plan, you must produce the item you wish to cover, as well as the tax invoice/packing slip from your purchase.

How much does the Jewellery Care Plan Cost?
How long do I have to purchase a Jewellery Care Plan?
Terms and Conditions - The Plan
Terms and Conditions - Obtaining a Specified Service
Terms and Conditions - What the Plan Covers
Terms and Conditions - What the Plan does NOT Cover
Terms and Conditions - Term of Plan Coverage
Terms and Conditions - Australian Consumer Law
Terms and Conditions - Value of Specified Services
Terms and Conditions - Cancellation
Terms and Conditions - Limit of Liability under the Plan