Frequently Asked Questions

What is the Plan?
What is Covered in the Plan?
Can I Purchase a Jewellery Care Plan Online?
How much does the Jewellery Care Plan Cost?
How long do I have to purchase a Jewellery Care Plan?
Terms and Conditions - The Plan
Terms and Conditions - Obtaining a Specified Service
Terms and Conditions - What the Plan Covers
Terms and Conditions - What the Plan does NOT Cover
Terms and Conditions - Term of Plan Coverage
Terms and Conditions - Australian Consumer Law
Terms and Conditions - Value of Specified Services
Terms and Conditions - Cancellation

The Plan may be cancelled by either party, and the fee refunded at the time within the first 30 days of the purchase date, provided that a Specific Service has not been provided under the Plan in that time.

Terms and Conditions - Limit of Liability under the Plan