Frequently Asked Questions

What is the Plan?
What is Covered in the Plan?

The Prouds Jewellery Care Plan covers the following repairs and services for your purchase at no charge*:

• Inspection and cleaning• Ring sizing (see terms and conditions)• Replacing clasps• Rhodium plating White Gold (see terms and conditions)• Chain and bracelet soldering• Earring repair• Tightening stone settings and re-tipping prongs• Refinishing and polishing• Resetting original stones* For full details of the repairs and services included, excluded andother important details, please refer to the Terms and Conditionsof the Plan.

Can I Purchase a Jewellery Care Plan Online?
How much does the Jewellery Care Plan Cost?
How long do I have to purchase a Jewellery Care Plan?
Terms and Conditions - The Plan
Terms and Conditions - Obtaining a Specified Service
Terms and Conditions - What the Plan Covers
Terms and Conditions - What the Plan does NOT Cover
Terms and Conditions - Term of Plan Coverage
Terms and Conditions - Australian Consumer Law
Terms and Conditions - Value of Specified Services
Terms and Conditions - Cancellation
Terms and Conditions - Limit of Liability under the Plan