Frequently Asked Questions
A Prouds the Jewellers Gift Card is a pre-paid stored value card. The available amount to spend is limited to the amount placed on the card, initially at the time of purchasing. A Prouds the Jewellers Gift Card is more convenient and more exciting than giving cash.
No, the available amount to spend is limited to the amount placed on the card less any value that has been redeemed. It does not have a line of credit.
Gift Cards can be purchased in any denomination by visiting your nearest Prouds the Jewellers store, however, if you are purchasing a Gift Card online there is a minimum value of $20 and a maximum value of $200. If you require a value over $200 you can make a Gift Card purchase in store.
Prouds the Jewellers Gift Cards may be purchased in any of our stores. Click here for Store Locations.
Electronic Gift Cards can be purchased online and will be emailed to you, as the purchaser, or directly to the Gift Card recipient.
Once received, a Prouds the Jewellers Gift Card can be used immediately.
Yes it does. A Prouds the Jewellers Gift Card sold prior to 31st March 2018 is valid for 18 months from the date of purchase and Gift Cards sold on or after 31st March 2018 are valid for use for 36 months from the date of purchase.
No. Your Prouds the Jewellers Gift Card may be redeemed for products and services only.
Yes, as long as you provide the Prouds the Jewellers receipt or Exchange Card within 30 days of purchase AND the goods must be in an unworn and new condition.
We will then credit you with a new Prouds The Jewellers Gift Card.
In the unlikely event that a product is faulty, we will meet our obligations under Australian Consumer Law to provide a remedy.
The only cost to you is the amount you choose to place on the Gift Card.
Prouds the Jewellers accepts Visa, Mastercard and American Express for online egift card purchases.
Prouds the Jewellers Gift Cards are not refundable and cannot be redeemed for cash. Gift Cards can only be used to purchase products and services.
You can check your Gift Card balance anytime by visiting us in-store or online via the Gift Card Balance tab in the footer.
Your Gift Card may be used to make purchases up to the available amount to spend, and any unused amount will remain as a credit balance on the Card.
If you wish to make a purchase for an amount that exceeds the available amount to spend, you simply need to pay the excess using another payment method.
You may visit one of our stores or email us on email@example.com and we will gladly answer any questions you may have during normal office hours.
Yes, we can include a short message with your card when we send it directly to your chosen recipient. You can advise us of your message during check-out for online orders, or when you call us for telephone orders.
Yes. You can create and send your own Prouds electronic Gift Card (eGift Card). Refer Gift Cards tab on the menu bar to place the order.
Choose to print or email your eGift Card and then add a personal message.
You can send eGift Cards now or schedule for another specified date. Alternatively, you can select print and hand deliver!
Recipients have three years to use their eGift card. The eGift card can be used all at once or for multiple purchases online or instore.
We do not currently offer an online engraving service.
Your email may have been sent to your junk or spam files or perhaps you placed the order using a different email address, please check these files first. If that proves to be unsuccessful then please email our friendly customer service team on firstname.lastname@example.org
Use the search box to type in a key word for the items your are looking for or alternatively contact your local store, click here for a list of stores.
A packing slip is included, however no prices are visible on the packing slip.
Please phone or visit your local Prouds The Jewellers store. Alternatively you can email us at email@example.com
Yes. The gift recipient may exchange goods at any of our stores within 30 days of purchase. The packing slip will need to be provided and the goods must be in their original packaging and condition.
NOTE:- Due to Government restrictions, some of our stores have been forced to close temporarily, if this has impacted your ability to exchange your item within the stipulated 30-day time frame we will still be more than happy to assist with this exchange as long as the item is in an unworn and new condition and the item is exchanged within 30 days of your local store re-opening.
Each of the products in the catalogue have 7 digit code next to them, type this in the search field and the item you are looking for will appear. If it does not appear this could be due to the item being sold out. For further assistance please contact your local Prouds The Jewellers store during business hours. Click here for store locations.
Yes we maintain a history of your orders and your details will not be lost should your details change i.e. email address. Please email firstname.lastname@example.org
At Prouds The Jewellers, we proudly stand behind our product and have done so for over 100 years. Customer satisfaction is important to us! If you are not satisfied with your purchase, please click here to view our returns policy and procedure.
If you have received a different item to the one you have ordered please email email@example.com and one of our friendly Team members will be in contact shortly. Please include your contact details on the email.
If you are having trouble placing your order online, or have any questions our friendly staff are here to help. Please email firstname.lastname@example.org and a staff member will be in contact shortly.
There may be a problem with your financial institution. Please contact them to verify the issue. You may also try using another card to process your order. If all else fails please email our friendly staff with all your contact details at email@example.com and we will be in contact shortly.
Once you have completed payment on our website and it has been cleared you will receive a confirmation of receipt email. If an order has been placed and payment has been made but no email has been received please firstly check your junk mail file then email firstname.lastname@example.org with your contact details.
It's easy, once you see an item on our website please click the add to wish list icon, this item will be saved for you next time you visit our website. You may also drop a hint to tell someone special what you like. All you have to do is enter their First name & email address and we will do the rest for you.
If you would like to remove an item from your wish list simply click on the remove icon, and this item will not appear on your list.
No unfortunately they are not and they can sell out at any time. To make sure you are not disappointed add it to your cart and checkout.
No unfortunately they are not and they can sell out at any time. To make sure you are not disappointed we recommend you checkout once you are comfortable with your selection.
Angus & Coote accepts Visa, Mastercard and American Express for online purchases PLUS offers Paypal, Afterpay & LatitudePay as additional online payment options
Yes we do depending on the style and setting, all ring re-sizing requests are actioned through our stores only, please visit our friendly staff in store and they will help determine what size and what the costs will be. All of our rings are ordered in a size "O" for ladies; "W" for men; "G" for kids unless stated otherwise on our website. Please click here for our ring size chart, this can be used as a guide only, always visit one of our friendly staff in store for a more accurate fitting. If a ring does not indicate a size please email email@example.com
At Prouds, our mission is to provide maximum value for our customer's dollar. We search the world to bring you the best collection of jewellery and watches at competitive prices.
All savings shown on this website, in our catalogues and in our stores are relative to our normal ticketed prices for the item(s) when it(they) are not on sale. Few or no sales may have been made at the normal ticketed price, but the product will have been displayed and offered for sale at the "was" or "were" price for a reasonable period prior to the offer period.
Prouds The Jewellers reserves the right to alter or correct prices without notice if necessary. If this occurs after you have placed an online order we will contact you prior to processing your order to ascertain whether you still wish to purchase the affected products at the correct price.
All confirmed Prouds web orders are dispatched from our Sydney support office and delivered via Australia Post.
Express Post - Dispatched within 1 business day
Standard Post (eParcel) - Dispatched within 1-3 business days
We recommend you refer to the Australia Post website for their delivery timeframes - click here.
Unfortunately, we are unable to guarantee the delivery period for your shipment once with Australia Post and would recommend the Express Post option as they do prioritise these deliveries for all customers.
Once an online order has been dispatched from our warehouse please visit: www.auspost.com.au/mypost/track with your tracking code or use the “track your order” link from the order email, for an expected delivery time from Australia Post.
Please note that most of our stores are open on Christmas Eve and Boxing Day, check your local store for details.
We offer free standard delivery within Australia for all orders of $90 or over. Orders under $90 will be charged a flat fee of $9.95 for standard delivery. We charge $14.95 for all Express Post deliveries.
This amount (if applicable) will be shown on your order summary during the check-out process.
All parcels are dispatched from Sydney, Australia.
Yes, we use Australia Post who can deliver to their Parcel Lockers. For further information on this FREE Australia Post service please - click here
Once your order has been placed an email will be sent advising the order has been successfully placed, this email will also advise of the approximate dispatch time. When your order is dispatched you will be emailed with your individual tracking number.
Your parcel can be tracked via the Australia Post website - www.auspost.com.au/parcels-mail/track.html#/track
No, you can make purchases for delivery to Australian postal addresses only. We do not dispatch orders to addresses outside of Australia.
The availability of each item is displayed above the product code when viewing an item and when reviewing your cart.
Items which are "available now" will be dispatched within 1-3 working days. Other items require stock to be ordered in and will be dispatched within 10 days. Please note that all orders are dispatched from our Sydney support office and during high volume sale periods slight delays in dispatch may be experienced.
We will email a confirmation with delivery information as soon as your order is dispatched, please allow approximately 2-10 business days for Standard Post and 1-5 business days for Express Post, depending on your location. For example, remote or rural locations may have to allow extra days. Due to COVID-19 Australia Post are experiencing delivery delays to their usual service - click here for updates.
Your order can be tracked via the Australia Post website using the tracking number or link in the email sent to you when your order is dispatched.
All of our orders are sent from our Sydney support office via Australia Post and require a signature for delivery.
Dispatch and Delivery days are Monday to Friday. Excludes public holidays.
At Prouds The Jewellers, product is carefully checked and securely packaged before leaving our Distribution Centre, however in the unfortunate instance that an item or items are damaged in transit you will be able to return the item(s) to any of our stores or online, please refer our returns policy first to ensure you have the correct paperwork and understand the procedure. Please click here for our returns policy.
Alternatively, please contact our Customer Service department on firstname.lastname@example.org and our friendly staff will assist and advise you further.
Sorry, no. We operate a secure order process from start to finish, using Australia Post, and all our deliveries are based on obtaining a signature at the time of delivery. Australia Post will not leave a parcel at your doorstep if no one is able to sign for it.
Due to COVID-19 Australia Post have changed their signature deliveries, click here for new details. We do not recommend that you have your parcel left in a safe place if you are not at home, we are not liable for missing parcels with Australia Post. If you are not at home to receive your delivery please have it returned to the Post Office for collection. Alternatively, Australia Post have a FREE 24/7 Parcel Locker option, we highly recommend this delivery option during the COVID-19 period, please click here for further information.
Please be aware that some styles may not be available at the time of dispatch, particularly during sale or high demand periods like Christmas, Mother’s Day etc. If an item becomes unavailable, we will do our best to locate the item from another store and dispatch it to you as soon as possible. We will notify you via email if we are unable to fulfill your order.
To protect our customer's personal and financial information from being used in a fraudulent manner we undertake efforts to verify the security, privacy and authenticity of all orders. These efforts could delay your order being approved for dispatch.
Peak Season Increased volume – Even though we endeavour to dispatch our parcels within as quickly as possible, once your parcel has been picked up by Australia Post the delivery expectation is no longer under our control. Delays could happen due to volume capacities at peak times of the year in the Australia Post system. You can monitor your parcel via the Australia Post website tracking portal.
Australia Post have made changes to their delivery and collection process, please click here for details.
Please also consider other delivery options from Australia Post including the use of their FREE Australia Post Parcel Lockers - click here for details.
Due to COVID-19 Australia Post have changed their signature deliveries, click here for new details. We do not recommend that you have your parcel left in a safe place if you are not at home, we are not liable for missing parcels with Australia Post. If you are not at home to receive your delivery please have it returned to the Post Office for collection. Alternatively, Australia Post have a FREE 24/7 Parcel Locker option (as detailed above), we highly recommend this delivery option during the COVID-19 period.
A late payment fee will be charged by Afterpay if you fail to make a payment. A further late payment fee will be added seven days later if the payment is still unpaid.
Visit www.afterpay.com.au/terms to see Afterpay terms and conditions.