Frequently Asked Questions
How do i know if my order has been placed?
What credit cards and other payment methods do you accept?
What if I haven't received an email confirming receipt of my order?
What paperwork is included when sending goods to a gift recipient?
Do you provide a gift exchange service?
How do I return something I have purchased online?
Do you re-size rings?
Do you offer engraving?
What if I cannot find what I am looking for?
How do I find the product online that I have seen in the latest catalogue?
How do I find out more information about a product?
What if I receive the wrong item?
I cannot process my order online?
Why is my card being declined?
How do I start my own Wish List?
Are items in my Wish List reserved?
Are items in my cart reserved
Do you keep a history of my orders and if my details change is this history lost?
Yes we maintain a history of your orders and your details will not be lost should your details change i.e. email address. Please email customer.service@prouds.biz
How long will it take for my order to arrive?
How much does delivery cost?
How does my jewellery arrive?
Can I purchase goods and send them to someone as a gift?
Can you deliver to a P. O. Box address?
Can you deliver to an Australia Post Parcel Locker?
How do I know what the status is of my order?
Can I have goods sent to an overseas address?
What do I do if the item is damaged when it arrives?
Can the parcel be left on my door step if I am not home?
Why is my order delayed?
What is a Prouds the Jewellers Gift Card?
Where can I purchase a Prouds the Jewellers Gift Card?
What method of payment do you accept for purchasing a Gift Card online?
Can I send a personal message with a Prouds The Jewellers E-Gift Card?
Can I Buy a Gift Card Online?
Can a Prouds The Jewellers Gift Card be used immediately?
How do I know what the balance is on my Prouds The Jewellers Gift Card?
Can I use more than one Prouds the Jewellers Gift Card to make a purchase?
Does my Prouds the Jewellers Gift Card expire?
How do I redeem my Prouds The Jewellers Gift Card?
Can I return a product that was purchased using a Prouds the Jewellers Gift card?
What is the cost of purchasing a Prouds the Jewellers Gift Card?
What is the return policy on a Prouds the Jewellers Gift Card?
Do I have to spend the exact amount on my Prouds the Jewellers Gift Card?
Can I redeem my Prouds the Jewellers Gift Card for cash?
Who do I contact with questions about a Prouds the Jewellers Gift Card?
Are Prouds The Jewellers Gift Cards sold in specific denominations?
Is a Prouds the Jewellers Gift Card like a credit card?
What is the Plan?
What is Covered in the Plan?
Can I Purchase a Jewellery Care Plan Online?
How much does the Jewellery Care Plan Cost?
How long do I have to purchase a Jewellery Care Plan?
Terms and Conditions - The Plan
Terms and Conditions - Obtaining a Specified Service
Terms and Conditions - What the Plan Covers
Terms and Conditions - What the Plan does NOT Cover
Terms and Conditions - Term of Plan Coverage
Terms and Conditions - Australian Consumer Law
Terms and Conditions - Value of Specified Services
Terms and Conditions - Cancellation
Terms and Conditions - Limit of Liability under the Plan
How do I become a member?
What benefits do I receive if I become a member?
How do I change my details?
Can I still be a member and not receive emails?
Do you pass my details onto anyone else?
What if I no longer wish to be a member?
What is Afterpay?
Who can use Afterpay?
Does it cost anything to apply for Afterpay?
How do I use Afterpay?
What can I buy using Afterpay?
When will my order be shipped if I pay using Afterpay?
What spending limits apply?
What cards does Afterpay accept?
How are Afterpay payments scheduled?
What if I can’t make an Afterpay payment?
Does it cost any more to use Afterpay?
Want more information on Afterpay?
What is Prouds the Jewellers' pricing policy?