Frequently Asked Questions

How do i know if my order has been placed?
What credit cards and other payment methods do you accept?
What if I haven't received an email confirming receipt of my order?
What paperwork is included when sending goods to a gift recipient?
Do you provide a gift exchange service?
How do I return something I have purchased online?
Do you re-size rings?
Do you offer engraving?
What if I cannot find what I am looking for?
How do I find the product online that I have seen in the latest catalogue?
How do I find out more information about a product?
What if I receive the wrong item?
I cannot process my order online?
Why is my card being declined?
How do I start my own Wish List?

It's easy, once you see an item on our website please click the add to wish list icon, this item will be saved for you next time you visit our website. You may also drop a hint to tell someone special what you like. All you have to do is enter their first name & email address and we will do the rest for you.

If you would like to remove an item from your wish list simply click on the remove icon, and this item will not appear on your list.

Are items in my Wish List reserved?
Are items in my cart reserved
Do you keep a history of my orders and if my details change is this history lost?