Can I purchase goods and send them to someone as a gift?

Yes. Simply enter a message for the gift card along with the gift recipient's name and delivery address and we'll do the rest.

How does my jewellery arrive?

Every purchase from Prouds The Jewellers online website comes packaged in a Prouds The Jewellers presentation box. Perfect for a gift or a treat for yourself.

How much does delivery cost?

We offer free delivery within Australia for all orders of $100 or over. Orders under $100 will be charged a flat fee of $9.95.
This amount (if applicable) will be shown on your order summary during the check-out process.
All parcels are dispatched from Sydney, Australia.

Can you deliver to a P. O. Box address?

Yes, we use Australia Post who can deliver to P.O. Box addresses.

How do I know what the status is of my order?

Once your order has been received a confirmation email will be sent to you. Once your order has been dispatched you will be emailed with your individual tracking number.
Your parcel can be tracked via the Australia Post website - www.auspost.com.au/parcels-mail/track.html#/track

Can I have goods sent to an overseas address?

No, you can make purchases for delivery to Australian postal addresses only. We do not dispatch orders to addresses outside of Australia.

How long will it take for my order to arrive?

The availability of each item is displayed above the product code when viewing an item and when reviewing your cart.
Items which are "available now" will be dispatched within 1-3 working days. Other items require stock to be ordered in and will be dispatched within 10 days. Please note that during high volume sale periods slight delays in dispatch may be experienced.
We will email a confirmation with delivery information as soon as your order is dispatched, please allow approximately 2-7 business days for delivery depending on your location. For example, remote or rural locations may have to allow extra days.
Your order can be tracked via the Australia Post website using the tracking number or link in the email sent to you when your order is dispatched.
All of our orders are sent via Australia Post and require a signature for delivery.

Dispatch and Delivery days are Monday to Friday. Excludes public holidays.

What do I do if the item is damaged when it arrives?

At Prouds The Jewellers, product is carefully checked and securely packaged before leaving our Distribution Centre, however in the unfortunate instance that an item or items are damaged in transit, simply follow this process: Return the product(s) within 14 days from the date of dispatch.



If returning an item to a store, please take the item along with your packing slip or invoice and our team will work with you to find a remedy.

Alternatively, please contact our Customer Service department on customer.service@prouds.biz and our friendly staff will assist and advise you further.

Can the parcel be left on my door step if I am not home?

Sorry, no. We operate a secure order process from start to finish, using Australia Post, and all our deliveries are based on obtaining a signature at the time of delivery. Australia Post will not leave a parcel at your doorstep if no one is able to sign for it.

Why is my order delayed?

Please be aware that some styles may not be available at the time of dispatch, particularly during sale or high demand periods like Christmas, Mother’s Day etc. If an item becomes unavailable, we will do our best to locate the item from another store and dispatch it to you as soon as possible. We will notify you via email if we are unable to fulfill your order.

To protect our customer's personal and financial information from being used in a fraudulent manner we undertake efforts to verify the security, privacy and authenticity of all orders. These efforts could delay your order being approved for dispatch.

Peak Season Increased volume – Even though we endeavour to dispatch our parcels within as quickly as possible, once your parcel has been picked up by Australia Post the delivery expectation is no longer under our control. Delays could happen due to volume capacities at peak times of the year in the Australia Post system. You can monitor your parcel via the Australia Post website tracking portal.