Frequently Asked Questions

How much does delivery cost for Christmas?
Christmas Deliveries
How long will it take for my order to arrive?

The availability of each item is displayed above the product code when viewing an item and when reviewing your cart.

Items which are "available now" will be dispatched within 1-3 working days. Other items require stock to be ordered in and will be dispatched within 10 days. Please note that all orders are dispatched from our Sydney support office and during high volume sale periods slight delays in dispatch may be experienced.

We will email a confirmation with delivery information as soon as your order is dispatched, please allow approximately 2-10 business days for Standard Post and 1-5 business days for Express Post, depending on your location. For example, remote or rural locations may have to allow extra days. Due to COVID-19 Australia Post are experiencing delivery delays to their usual service - click here for updates.

Your order can be tracked via the Australia Post website using the tracking number or link in the email sent to you when your order is dispatched.

All of our orders are sent from our Sydney support office via Australia Post and require a signature for delivery.

Dispatch and Delivery days are Monday to Friday. Excludes public holidays.

How does my jewellery arrive?
Can I purchase goods and send them to someone as a gift?
Can you deliver to a P. O. Box address?
Can you deliver to an Australia Post Parcel Locker?
How do I know what the status is of my order?
Can I have goods sent to an overseas address?
What do I do if the item is damaged when it arrives?
Can the parcel be left on my door step if I am not home?
Why is my order delayed?