Frequently Asked Questions

What if I haven't received an email confirming receipt of my order?
Do you offer engraving?
What if I cannot find what I am looking for?
What paperwork is included when sending goods to a gift recipient?
How do I find out more information about a product?
Do you provide a gift exchange service?
How do I find the product online that I have seen in the latest catalogue?
Do you keep a history of my orders and if my details change is this history lost?
How do I return something I have purchased online?
What if I receive the wrong item?
I cannot process my order online?
Why is my card being declined?
How do i know if my order has been placed?
How do I start my own Wish List?
Are items in my Wish List reserved?
Are items in my cart reserved
What credit cards and other payment methods do you accept?
Do you re-size rings?