Frequently Asked Questions
What is a Prouds the Jewellers Gift Card?
Is a Prouds the Jewellers Gift Card like a credit card?
Are Prouds The Jewellers Gift Cards sold in specific denominations?
Where can I purchase a Prouds the Jewellers Gift Card?
Can a Prouds The Jewellers Gift Card be used immediately?
Does my Prouds the Jewellers Gift Card expire?
Can I redeem my Prouds the Jewellers Gift Card for cash?
Can I return a product that was purchased using a Prouds the Jewellers Gift card?
What is the cost of purchasing a Prouds the Jewellers Gift Card?
What method of payment do you accept for purchasing a Gift Card online?
What is the return policy on a Prouds the Jewellers Gift Card?
How do I redeem my Prouds The Jewellers Gift Card?
How do I know what the balance is on my Prouds The Jewellers Gift Card?
Can I use more than one Prouds the Jewellers Gift Card to make a purchase?
Do I have to spend the exact amount on my Prouds the Jewellers Gift Card?
Who do I contact with questions about a Prouds the Jewellers Gift Card?
Can I send a personal message with a Prouds The Jewellers Gift Card?
Can I Buy a Gift Card Online?
Do you offer engraving?
What if I haven't received an email confirming receipt of my order?
What if I cannot find what I am looking for?
What paperwork is included when sending goods to a gift recipient?
How do I find out more information about a product?
Do you provide a gift exchange service?
How do I find the product online that I have seen in the latest catalogue?
Do you keep a history of my orders and if my details change is this history lost?
How do I return something I have purchased online?
What if I receive the wrong item?
I cannot process my order online?
Why is my card being declined?
How do i know if my order has been placed?
How do I start my own Wish List?
Are items in my Wish List reserved?
Are items in my cart reserved
What credit cards and other payment methods do you accept?
Do you re-size rings?
What benefits do I receive if I become a member?
How do I change my details?
How do I become a member?
Can I still be a member and not receive emails?
What if I no longer wish to be a member?
Do you pass my details onto anyone else?
What is Prouds the Jewellers' pricing policy?
Can I purchase goods and send them to someone as a gift?
How does my jewellery arrive?
How much does delivery cost?
Can you deliver to a P. O. Box address?
Can you deliver to an Australia Post Parcel Locker?
How do I know what the status is of my order?
Can I have goods sent to an overseas address?
How long will it take for my order to arrive?
What do I do if the item is damaged when it arrives?
Can the parcel be left on my door step if I am not home?
Why is my order delayed?
Australia Post parcel delivery changes
What spending limits apply?
What can I buy using Afterpay?
Who can use Afterpay?
What cards does Afterpay accept?
How are Afterpay payments scheduled?
What if I can’t make an Afterpay payment?
Does it cost any more to use Afterpay?
Does it cost anything to apply for Afterpay?
Want more information on Afterpay?
When will my order be shipped if I pay using Afterpay?
How do I use Afterpay?
What is Afterpay?