Frequently Asked Questions

What if I haven't received an email confirming receipt of my order?
What if I cannot find what I am looking for?
What paperwork is included when sending goods to a gift recipient?
How do I find out more information about a product?
Do you provide a gift exchange service?
How do I find the product online that I have seen in the latest catalogue?
Do you keep a history of my orders and if my details change is this history lost?
How do I return something I have purchased online?
What if I receive the wrong item?
I cannot process my order online?
Why is my card being declined?
How do i know if my order has been placed?
How do I start my own Wish List?
Are items in my Wish List reserved?
Are items in my cart reserved
What credit cards do you accept?
Do you re-size rings?