Frequently Asked Questions

A Prouds the Jewellers Gift Card is a pre-paid stored value card. The available amount to spend is limited to the amount placed on the card, initially at the time of purchasing. A Prouds the Jewellers Gift Card is more convenient and more exciting than giving cash.

No, the available amount to spend is limited to the amount placed on the card less any value that has been redeemed. It does not have a line of credit.

Gift Cards can be purchased in any denomination by visiting your nearest Prouds the Jewellers store, however, if you are purchasing a Gift Card online there is a minimum value of $20 and a maximum value of $200. If you require a value over $200 you can make a Gift Card purchase in store. 

Prouds the Jewellers Gift Cards may be purchased in any of our stores. Click here for Store Locations.

Electronic Gift Cards can be purchased online and will be emailed to you, as the purchaser, or directly to the Gift Card recipient.

Once received, a Prouds the Jewellers Gift Card can be used immediately.

Yes it does. A Prouds the Jewellers Gift Card sold prior to 31st March 2018 is valid for 18 months from the date of purchase and Gift Cards sold on or after 31st March 2018 are valid for use for 36 months from the date of purchase.

No. Your Prouds the Jewellers Gift Card may be redeemed for Prouds the Jewellers products and services only.

Yes, as long as you provide the Prouds the Jewellers receipt or Exchange Card within 28 days of purchase AND the goods must be in an unworn and new condition.

We will then credit you with a new Prouds The Jewellers Gift Card.

In the unlikely event that a product is faulty, we will meet our obligations under Australian Consumer Law to provide a remedy.

The only cost to you is the amount you choose to place on the Gift Card.

Prouds the Jewellers Gift Cards are not refundable and cannot be redeemed for cash. Gift Cards can only be used to purchase products and services at any Prouds the Jewellers store nationwide.

Yes. You can use multiple Gift Cards to make a purchase and you can also combine a Gift Card redemption with other forms of payment (e.g. cash or EFTPOS).

Your Gift Card may be used to make purchases up to the available amount to spend, and any unused amount will remain as a credit balance on the Card.

If you wish to make a purchase for an amount that exceeds the available amount to spend, you simply need to pay the excess using another payment method.

You may visit one of our stores or email us on general.enquiries@prouds.biz and we will gladly answer any questions you may have during normal office hours.

Yes, we can include a short message with your card when we send it directly to your chosen recipient. You can advise us of your message during check-out for online orders, or when you call us for telephone orders.

Yes. You can create and send your own Prouds electronic Gift Card (eGift Card). Refer Gift Cards tab on the menu bar to place the order.

Choose to print or email your eGift Card and then add a personal message.

You can send eGift Cards now or schedule for another specified date. Alternatively, you can select print and hand deliver!

Recipients have three years to use their eGift card. The eGift card can be used all at once or for multiple purchases online or instore.

You will get an email notice of sales, specials and promotions, catalogue releases and special birthday treats (make sure we have your month of birth!).

It's easy to become a member by simply entering your details online.  Click here  to create your membership account.

By changing your details on-line or instore.

Yes you can, when you sign up just unclick the tick at the bottom of the page, or you can click the unsubscribe link on any email you receive from Prouds The Jewellers.

You can easily unsubscribe by clicking on the unsubscribe link at the bottom of any of our emails.

Your privacy is important to us. The details you provide us will be held confidentially, and may be used to send offers we think may be of interest to you. You may email us at customer.service@prouds.biz to change your details or to be removed from our emailing list.

Yes. Simply enter a gift message along with the gift recipient's name and delivery address and we'll do the rest.

Every purchase from Prouds The Jewellers online website comes packaged in a Prouds The Jewellers presentation box. Perfect for a gift or a treat for yourself.

We offer free delivery within Australia for all orders of $100 or over. Orders under $100 will be charged a flat fee of $9.95.
This amount (if applicable) will be shown on your order summary during the check-out process.
All parcels are dispatched from Sydney, Australia.

Yes, we use Australia Post who can deliver to P.O. Box addresses.

Once your order has been received a confirmation email will be sent to you. Once your order has been dispatched you will be emailed with your individual tracking number.
Your parcel can be tracked via the Australia Post website - www.auspost.com.au/parcels-mail/track.html#/track

No, you can make purchases for delivery to Australian postal addresses only. We do not dispatch orders to addresses outside of Australia.

The availability of each item is displayed above the product code when viewing an item and when reviewing your cart.
Items which are "available now" will be dispatched within 1-3 working days. Other items require stock to be ordered in and will be dispatched within 10 days. Please note that during high volume sale periods slight delays in dispatch may be experienced.
We will email a confirmation with delivery information as soon as your order is dispatched, please allow approximately 2-7 business days for delivery depending on your location. For example, remote or rural locations may have to allow extra days.
Your order can be tracked via the Australia Post website using the tracking number or link in the email sent to you when your order is dispatched.
All of our orders are sent via Australia Post and require a signature for delivery.

Dispatch and Delivery days are Monday to Friday. Excludes public holidays.

At Prouds The Jewellers, product is carefully checked and securely packaged before leaving our Distribution Centre, however in the unfortunate instance that an item or items are damaged in transit, simply follow this process: Return the product(s) within 14 days from the date of dispatch.



If returning an item to a store, please take the item along with your packing slip or invoice and our team will work with you to find a remedy.

Alternatively, please contact our Customer Service department on customer.service@prouds.biz and our friendly staff will assist and advise you further.

Sorry, no. We operate a secure order process from start to finish, using Australia Post, and all our deliveries are based on obtaining a signature at the time of delivery. Australia Post will not leave a parcel at your doorstep if no one is able to sign for it.

Please be aware that some styles may not be available at the time of dispatch, particularly during sale or high demand periods like Christmas, Mother’s Day etc. If an item becomes unavailable, we will do our best to locate the item from another store and dispatch it to you as soon as possible. We will notify you via email if we are unable to fulfill your order.

To protect our customer's personal and financial information from being used in a fraudulent manner we undertake efforts to verify the security, privacy and authenticity of all orders. These efforts could delay your order being approved for dispatch.

Peak Season Increased volume – Even though we endeavour to dispatch our parcels within as quickly as possible, once your parcel has been picked up by Australia Post the delivery expectation is no longer under our control. Delays could happen due to volume capacities at peak times of the year in the Australia Post system. You can monitor your parcel via the Australia Post website tracking portal.

A packing slip is included, however no prices are visible on the packing slip.

Prouds The Jewellers accepts Visa, Mastercard and American Express for online purchases.

Use the search box to type in a key word for the items your are looking for or alternatively contact your local store.

Please phone or visit your local Prouds The Jewellers store. Alternatively you can email us at general.enquiries@prouds.biz

Yes. The gift recipient may exchange goods at any of our stores within 14 days of purchase. The packing slip will need to be provided and the goods must be in their original packaging and condition.

Yes we maintain a history of your orders and your details will not be lost should your details change i.e. email address. Please email customer.service@prouds.biz

If you have received a different item to the one you have ordered please email customer.service@prouds.biz and one of our friendly Team members will be in contact shortly. Please include your contact details on the email.

If you are having trouble placing your order online, or have any questions our friendly staff are here to help. Please email customer.service@prouds.biz and a staff member will be in contact shortly.

There may be a problem with your financial institution. Please contact them to verify the issue. You may also try using another card to process your order. If all else fails please email our friendly staff with all your contact details at customer.service@prouds.biz and we will be in contact shortly.

Once you have completed payment on our website and it has been cleared you will receive a confirmation email. If an order has been placed and payment has been made but no email has been received. Please email customer.service@prouds.biz with your contact details.

It's easy, once you see an item on our website please click the add to wish list icon, this item will be saved for you next time you visit our website. You may also drop a hint to tell someone special what you like. All you have to do is enter their First name & email address and we will do the rest for you.

If you would like to remove an item from your wish list simply click on the remove icon, and this item will not appear on your list.

No unfortunately they are not and they can sell out at any time. To make sure you are not disappointed add it to your cart.

Yes we do depending on the style and setting, all ring re-sizing requests are actioned through our stores only, please visit our friendly staff in store and they will help determine what size and what the costs will be. All of our rings are ordered in a size "O" unless stated otherwise on our website. If a ring does not indicate a size please email general.enquiries@prouds.biz

At Prouds, our mission is to provide maximum value for our customer's dollar. We search the world to bring you the best collection of jewellery and watches at competitive prices.

All savings shown on this website, in our catalogues and in our stores are relative to our normal ticketed prices for the item(s) when it(they) are not on sale. Few or no sales may have been made at the normal ticketed price, but the product will have been displayed and offered for sale at the "was" or "were" price for a reasonable period prior to the offer period.

Prouds The Jewellers reserves the right to alter or correct prices without notice if necessary. If this occurs after you have placed the order we will contact you prior to processing your order to ascertain whether you still wish to purchase the affected products at the correct price.

Afterpay offers simple and affordable instalment plans for shoppers. Afterpay allows you to purchase in four equal instalments, due every 2 weeks. There is no additional cost to use Afterpay so long as you pay on time. All of your payments are interest free.
For example, if you purchase an item for $200, you pay 4 instalments of $50.

Simply shop online and check out as normal. When checking out you can choose Afterpay as your payment method and you will be directed to the Afterpay website, where new customers will need to register and provide their debit/credit card details. Returning Afterpay customers will need to log in to finalise their payment.

Your order will be shipped as per our normal time frames. Shipping time frames are stated on each product page and on the check out page.

Online orders over $100 and under $1000 can be paid for using Afterpay, although Afterpay also applies personal order and account limits. These personal and account limits may mean that the full value of your purchase cannot be paid via Afterpay and the balance will need to be paid for using an alternative payment method.
Personal and account limits start low for customers new to Afterpay and increase as repayment history with Afterpay is positive.

Afterpay can be used to pay for all online orders over $100 and under $1000 unless the order includes the purchase of a Gift Card, otherwise an alternative payment method will need to be used.

To use Afterpay you need an Australian Visa or MasterCard debit/credit card, to be over 18 years of age and to live in Australia. Visit www.afterpay.com.au/terms for further terms and conditions.

Afterpay only accepts Mastercard and Visa debit/credit cards issued in Australia.

New Afterpay customers are required to make their first payment at the time of purchase and the remaining three payments will be deducted automatically each fortnight from the nominated card, unless voluntary payments are made.
Existing Afterpay customers, who have completed paying for their first Afterpay order in full, will have their first payment deducted two weeks after your purchase is confirmed for orders under $500 and at the time of purchase for orders over $500.
You can log in to your Afterpay account to view your payment schedule and to make voluntary payments.

A late payment fee of $10 will be charged by Afterpay if you fail to make a payment. A further $7 late payment fee will be added seven days later if the payment is still unpaid.
Visit www.afterpay.com.au/terms to see Afterpay terms and conditions.

No. If you make repayments on time, you’ll only ever pay the price of the item you’ve purchased. The only fees Afterpay charges are late fees for missed payments.

No. Signing up is easy, with no complicated applications forms. Simply choose Afterpay as your payment method. Within a few quick steps you can instantly create your account and complete your purchase securely.

For more detailed information on Afterpay and to view the Afterpay terms and conditions visit www.afterpay.com.au