What paperwork is included when sending goods to a gift recipient?

A packing slip is included, however no prices are visible on the packing slip.

What credit cards do you accept?

Prouds The Jewellers accepts Visa, Mastercard and American Express for online purchases.

What if I cannot find what I am looking for?

Use the search box to type in a key word for the items your are looking for or alternatively contact your local store.

How do I find out more information about a product?

Please phone or visit your local Prouds The Jewellers store. Alternatively you can email us at general.enquiries@prouds.biz

Do you provide a gift exchange service?

Yes. The gift recipient may exchange goods at any of our stores within 14 days of purchase. The packing slip will need to be provided and the goods must be in their original packaging and condition.

Do you keep a history of my orders and if my details change is this history lost?

Yes we maintain a history of your orders and your details will not be lost should your details change i.e. email address. Please email customer.service@prouds.biz

What if I receive the wrong item?

If you have received a different item to the one you have ordered please email customer.service@prouds.biz and one of our friendly Team members will be in contact shortly. Please include your contact details on the email.

I cannot process my order online?

If you are having trouble placing your order online, or have any questions our friendly staff are here to help. Please email customer.service@prouds.biz and a staff member will be in contact shortly.

Why is my card being declined?

There may be a problem with your financial institution. Please contact them to verify the issue. You may also try using another card to process your order. If all else fails please email our friendly staff with all your contact details at customer.service@prouds.biz and we will be in contact shortly.

How do i know if my order has been placed?

Once you have completed payment on our website and it has been cleared you will receive a confirmation email. If an order has been placed and payment has been made but no email has been received. Please email customer.service@prouds.biz with your contact details.

How do I start my own Wish List?

It's easy, once you see an item on our website please click the add to wish list icon, this item will be saved for you next time you visit our website. You may also drop a hint to tell someone special what you like. All you have to do is enter their First name & email address and we will do the rest for you.

If you would like to remove an item from your wish list simply click on the remove icon, and this item will not appear on your list.

Are items in my Wish List reserved?

No unfortunately they are not and they can sell out at any time. To make sure you are not disappointed add it to your cart.

Do you re-size rings?

Yes we do depending on the style and setting, all ring re-sizing requests are actioned through our stores only, please visit our friendly staff in store and they will help determine what size and what the costs will be. All of our rings are ordered in a size "O" unless stated otherwise on our website. If a ring does not indicate a size please email general.enquiries@prouds.biz