Frequently Asked Questions

How do i know if my order has been placed?
What credit cards and other payment methods do you accept?
What if I haven't received an email confirming receipt of my order?
What paperwork is included when sending goods to a gift recipient?
Do you provide a gift exchange service?
How do I return something I have purchased online?
Do you re-size rings?
Do you offer engraving?
What if I cannot find what I am looking for?
How do I find the product online that I have seen in the latest catalogue?

Each of the products in the catalogue have 7 digit code next to them, type this in the search field and the item you are looking for will appear. If it does not appear this could be due to the item being sold out. For further assistance please contact your local Prouds The Jewellers store during business hours. Click here for store locations.

How do I find out more information about a product?
What if I receive the wrong item?
I cannot process my order online?
Why is my card being declined?
How do I start my own Wish List?
Are items in my Wish List reserved?
Are items in my cart reserved
Do you keep a history of my orders and if my details change is this history lost?