Frequently Asked Questions

How do i know if my order has been placed?
What credit cards and other payment methods do you accept?
What if I haven't received an email confirming receipt of my order?

Your email may have been sent to your junk or spam files or perhaps you placed the order using a different email address, please check these files first. If that proves to be unsuccessful then please email our friendly customer service team on customer.service@prouds.biz

What paperwork is included when sending goods to a gift recipient?
Do you provide a gift exchange service?
How do I return something I have purchased online?
Do you re-size rings?
Do you offer engraving?
What if I cannot find what I am looking for?
How do I find the product online that I have seen in the latest catalogue?
How do I find out more information about a product?
What if I receive the wrong item?
I cannot process my order online?
Why is my card being declined?
How do I start my own Wish List?
Are items in my Wish List reserved?
Are items in my cart reserved
Do you keep a history of my orders and if my details change is this history lost?