Frequently Asked Questions
How do i know if my order has been placed?
What credit cards and other payment methods do you accept?
What if I haven't received an email confirming receipt of my order?
Your email may have been sent to your junk or spam files or perhaps you placed the order using a different email address, please check these files first. If that proves to be unsuccessful then please email our friendly customer service team on customer.service@prouds.biz
What paperwork is included when sending goods to a gift recipient?
Do you provide a gift exchange service?
How do I return something I have purchased online?
Do you re-size rings?
Do you offer engraving?
What if I cannot find what I am looking for?
How do I find the product online that I have seen in the latest catalogue?
How do I find out more information about a product?
What if I receive the wrong item?
I cannot process my order online?
Why is my card being declined?
How do I start my own Wish List?
Are items in my Wish List reserved?
Are items in my cart reserved
Do you keep a history of my orders and if my details change is this history lost?
How long will it take for my order to arrive?
How much does delivery cost?
How does my jewellery arrive?
Can I purchase goods and send them to someone as a gift?
Can you deliver to a P. O. Box address?
Can you deliver to an Australia Post Parcel Locker?
How do I know what the status is of my order?
Can I have goods sent to an overseas address?
What do I do if the item is damaged when it arrives?
Can the parcel be left on my door step if I am not home?
Why is my order delayed?
What is a Prouds the Jewellers Gift Card?
Where can I purchase a Prouds the Jewellers Gift Card?
What method of payment do you accept for purchasing a Gift Card online?
Can I send a personal message with a Prouds The Jewellers E-Gift Card?
Can I Buy a Gift Card Online?
Can a Prouds The Jewellers Gift Card be used immediately?
How do I know what the balance is on my Prouds The Jewellers Gift Card?
Can I use more than one Prouds the Jewellers Gift Card to make a purchase?
Does my Prouds the Jewellers Gift Card expire?
How do I redeem my Prouds The Jewellers Gift Card?
Can I return a product that was purchased using a Prouds the Jewellers Gift card?
What is the cost of purchasing a Prouds the Jewellers Gift Card?
What is the return policy on a Prouds the Jewellers Gift Card?
Do I have to spend the exact amount on my Prouds the Jewellers Gift Card?
Can I redeem my Prouds the Jewellers Gift Card for cash?
Who do I contact with questions about a Prouds the Jewellers Gift Card?
Are Prouds The Jewellers Gift Cards sold in specific denominations?
Is a Prouds the Jewellers Gift Card like a credit card?
What is the Plan?
What is Covered in the Plan?
Can I Purchase a Jewellery Care Plan Online?
How much does the Jewellery Care Plan Cost?
How long do I have to purchase a Jewellery Care Plan?
Terms and Conditions - The Plan
Terms and Conditions - Obtaining a Specified Service
Terms and Conditions - What the Plan Covers
Terms and Conditions - What the Plan does NOT Cover
Terms and Conditions - Term of Plan Coverage
Terms and Conditions - Australian Consumer Law
Terms and Conditions - Value of Specified Services
Terms and Conditions - Cancellation
Terms and Conditions - Limit of Liability under the Plan
How do I become a member?
What benefits do I receive if I become a member?
How do I change my details?
Can I still be a member and not receive emails?
Do you pass my details onto anyone else?
What if I no longer wish to be a member?
What is Afterpay?
Who can use Afterpay?
Does it cost anything to apply for Afterpay?
How do I use Afterpay?
What can I buy using Afterpay?
When will my order be shipped if I pay using Afterpay?
What spending limits apply?
What cards does Afterpay accept?
How are Afterpay payments scheduled?
What if I can’t make an Afterpay payment?
Does it cost any more to use Afterpay?
Want more information on Afterpay?
What is Prouds the Jewellers' pricing policy?